Jan 02, 2025
1. Pre-sales Consultation
The journey begins with our warm and professional pre-sales consultation. When customers reach out via phone, email, or visit our showrooms, our sales representatives greet them with enthusiasm. They take the time to have in-depth conversations, attentively listening to customers' needs. Whether it's for a temporary construction site office, a cozy vacation home, or emergency shelters, details like budget, expected usage period, style preferences, and interior layout requirements are all carefully noted. Backed by their profound product knowledge, our salespeople can quickly sketch out preliminary plans, giving customers a clear vision of what their prefabricated houses could be.
2. Customized Solution Design
Subsequently, our expert design team steps in. Based on the information collected during the pre-sales phase, designers use advanced software such as AutoCAD and SketchUp to create detailed blueprints. From the exterior appearance, incorporating local cultural elements or modern aesthetics, to the interior space division for bedrooms, living rooms, kitchens, and bathrooms, and even the pre-planning of electrical and plumbing systems, every aspect is considered. Once the draft is ready, our sales team will explain it to the customer in plain language, using 3D renderings experiences to help the customer visualize the future space. According to the customer's feedback, the design team will make prompt adjustments until the plan perfectly meets the customer's expectations.
3. Quotation and Contract Signing
After finalizing the design, we enter the quotation stage. Our finance department works closely with the sales team to itemize all costs, including raw material expenses, manufacturing fees, transportation costs, installation charges, and after-sales service fees. There are no hidden costs or ambiguous clauses, ensuring customers fully understand where every penny goes. Once the customer approves the quotation, our legal team drafts a comprehensive and standardized contract to safeguard the rights and interests of both parties. During the contract signing, our sales representatives will patiently explain the key terms again to dispel any doubts, and upon the customer's signature, the cooperation officially commences.
4. Production and Transportation
During the production phase, our factory's skilled workers and advanced machinery work in harmony. From the cutting and welding of light steel frames to the precise assembly of sandwich panels, multiple quality inspection procedures are implemented throughout the process. High-quality raw materials are sourced, and strict production standards are adhered to, guaranteeing the robustness of each container house. Meanwhile, our logistics team plans the optimal transportation route. Depending on the size of the house and the distance, suitable vehicles and transportation methods are selected. With the help of real-time tracking systems, both customers and our sales staff can monitor the cargo's location at any time. In case of unexpected situations, immediate contingency plans are activated to ensure on-time and intact delivery to the project site.
5. Installation and after-sales service
Once the prefabricated house arrives at its destination, we will provide installation drawings and videos. The customer's workers erected the frames, installed the walls, and laid the electrical and plumbing in an orderly manner according to standardized procedures. After the installation is completed, our after-sales service team takes over. We conduct regular follow-up calls to understand our customers' experiences. For minor issues, remote guidance is provided; For more complex problems, our service technicians will respond quickly, usually within 24 hours. This comprehensive after-sales service gives customers long-term peace of mind and ensures that they are satisfied throughout the life cycle of the prefabricated home.
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